BESPOKE FEET customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· How to complain
Contact details
Phone:
07404814399
Email:
What information we collect, use, and why
We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:
· Name, address and contact details
· Gender
· Pronoun preferences
· Date of birth
· NHS number
· Next of Kin details including any support workers
· Emergency contact details
· Photographs
· Health information (including medical conditions, allergies, medical requirements and medical history)
· Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
· Test results
· Payment details (including card or bank information for transfers and direct debits)
· Records of meetings and decisions
We also collect the following information to provide patient care, services, pharmaceutical products and other goods:
· Racial or ethnic origin
· Health information
· Sexual orientation information
We collect or use the following personal information to comply with legal requirements:
· Name
· Contact information
· Health and safety information
We also collect the following information to comply with legal requirements:
· Racial or ethnic origin
· Health information
· Sexual orientation information
We collect or use the following personal information for information updates, marketing or market research purposes:
· Names and contact details
· Address
· Marketing preferences
· Website and app user journey information
· Personal information used for medical investigations
· Records of consent, where appropriate
We collect or use the following personal information for medical research or archiving purposes:
· Names and contact details
· Address
· Recorded images such as photographs
· Personal information used for medical investigations
· Records of consent, where appropriate
We also collect the following information for medical research or archiving purposes:
· Racial or ethnic origin
· Health information
· Sexual orientation information
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Payment details
· Account information
· Purchase or service history
· Customer or client accounts and records
· Correspondence
We also collect the following information for dealing with queries, complaints or claims:
· Racial or ethnic origin
· Health information
· Sexual orientation information
Lawful bases and data protection rights
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for medical research or archiving purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
· Directly from you
· Family members or carers
· Other health and care providers
· Social services
· Charities or voluntary sector organisations
· Their parents or care givers.
How long we keep information
For information on how long we keep personal information, see our retention schedule when signing and/ or agreeing with the consent form.
Who we share information with
Others we share personal information with
· Other health providers (eg GPs and consultants)
· Care providers
· Emergency services
· Professional advisors
· Legal bodies or authorities
· Relevant regulatory authorities
· External auditors or inspectors
· Organisations we’re legally obliged to share personal information with
Duty and confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
· you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
· we have a legal requirement (including court orders) to collect, share or use the data;
· on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
· If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied;
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated:
27 August 2024